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Touchless Face based secure Attendance

Touchless Face based secure Attendance

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Account Setup

17
  • How to download the Truein Kiosk App?
  • How to download Truein User mobile app?
  • How to set weekly off?
  • How to set up public holidays?
  • How to set up location-wise public holidays?
  • Can’t download app from Play store. What to do?
  • What to do if I get “Out Of Disk Space” error in Kiosk Device?
  • What to do if Kiosk device’s touchscreen is not working?
  • Can I use the same Kiosk activation key on multiple devices?
  • Is there any FAQ’s Or videos available for employees to understand attendance workflow?
  • Can Truein integrate with my existing system?
  • What is difference between entry and attendance point?
  • How much distance should work in touch less mode?
  • Can we bulk upload employee’s photos during registration?
  • How do I setup Policies?
  • How to add more kiosk devices?
  • How to add slider images on kiosk?

General Support

69
  • What are the credentials for users to login in User app?
  • How to change my password?
  • I only want to only use Kiosk for attendance capturing. How to disable attendance from User app for all employees?
  • How to enable/disable attendance via mobile for individual employees?
  • How to print ID cards for my employees?
  • Can I download my employees data?
  • How to customize Truein for your organization?
  • How to add and manage contractor agency?
  • How to add non attendance users?
  • Will employees’ location get recorded when taking attendance through User app using their own mobile?
  • Can an employee take attendance both from Kiosk as well as his own mobile?
  • How to setup multiple Kiosk devices?
  • Can employees take their attendance through other employees mobile?
  • How to add or edit Designation, Department and Categories?
  • How to update company logo, site name, address or other site details ?
  • How to define different Categories?
  • How to define company specific Departments?
  • How to set up a Contractor Agency?
  • How to add contractor agency documents?
  • How to set staff limit for contractor agency?
  • Does the system detect spoof attendance?
  • Can Truein capture group attendance?
  • What kind of analytics is available on User app?
  • What kind of Analytics is available on Web dashboard?
  • How far an employee needs to stand from the Kiosk for attendance?
  • What if an employee changes time on mobile for spoofing attendance time?
  • What to do if I get out of location error?
  • How can employee login if his mobile number changes?
  • Can an employee view his attendance details?
  • Can employees take attendance from each other’s mobile?
  • How to logout from Kiosk device if I have uninstalled the app?
  • What are the support hours?
  • How to log a ticket for any issues?
  • For how long does system retain data?
  • Will attendance get marked without an internet connection? How offline attendance works?
  • What is the difference between attendance point and entry point?
  • What different attendance modes are available in Truein for touch less attendance?
  • Can employees access the mobile application after leaving the organization?
  • I have frequently changing contract workers. Can my security team add staff from kiosk device?
  • I can’t login into mobile user app. Getting error – “No records found”. How to login?
  • Can my site supervisor or security team view daily attendance details in kiosk device?
  • Can employee mark Multiple In-Out?
  • Without Punching “In” ,Can I try to Punch “Out”?
  • In touchless mode, how much time an employee needs to wait to punch OUT after punching IN?
  • Is it possible for a user to retake their onboarding photo? How?
  • Can I remove an employee to prevent his/her attendance for a few days? 
  • Can we delete employees in bulk?
  • Is it necessary to recreate an employee record if it is deleted and needs to be added again?
  • Can we get attendance data of deleted employee records?
  • Can I restrict employees to take attendance from specific kiosk device? If yes, How to set it up?
  • How many kiosk devices can be added?
  • Why is my attendance being recorded as offline?
  • How can I register the face of my reporting employee from my phone?
  • How do I take attendance on other’s phone using his credentials?
  • Can employees punch multiple times? After how much time can I punch Out after punch In?
  • Can I download Alerts?
  • Where can I see spoofing activity?
  • Does employee also receive spoofing alert?
  • What is the reason for the employee’s deactivation?
  • Why is the attendance status Forgot Out displayed?
  • How to add new users when shows it shows user license limit has reached?
  • Where to check User App version?
  • How to check if offline attendance is synced online?
  • Will my employees attendance be restricted if there is no network connection?
  • Where to check activation key on Web Dashboard?
  • What to do if getting error message “Activation key is already in use in another device”?
  • How to resend invite to employee?
  • How to add new user licences ?
  • How to change the activation key in the kiosk device ?

Geofencing

4
  • What to do if I get out of location error?
  • What are the steps to set up Geofencing locations?
  • Can we set up Geofencing in multiple locations for employees?
  • What is the minimum and maximum attend radius when adding a location?

Leaves

27
  • Can admin apply leave on behalf of employee?
  • How to setup leave types?
  • How to allot or grant leaves to employees?
  • How to approve or reject leave application?
  • Can employee change leave dates after applying for leave?
  • If employee has applied leave for a wrong date and the leave is approved, How to roll back the transaction?
  • Where can a manager see the current status of an employee’s leave application?
  • How to change leave policy for any specific leave type?
  • How can I extract the leave balance report of an employee?
  • Where can I see leave transactions of employees?
  • How to apply for compensatory off?
  • How to migrate leave balance of my employees to Truein?
  • How can I set up Holidays and Weekly Off?
  • Can we apply sandwich rule for leaves?
  • How can my employees apply for leave?
  • Is it possible to send a leave email notification to someone who is not a system user?
  • Is it possible to delete the record of approved/applied leave from the system?
  • What should be done If I don’t want to allot leaves to my employees in their probation period?
  • How to setup multi-level leave approval?
  • Can we add existing leave balance/transfer existing leave balance in Truein?
  • Can we allot leave balance on proration basis?
  • Can managers approve leave for their employees?
  • Does admin get notification via email for leave request?
  • How will my employees be able to apply for leave with zero balance?
  • How do I set different Weekly-Off for my employees?
  • Why is my employee unable to apply for leave?
  • How to delete Public Holidays?

Reports

2
  • Is it possible to customize reports?
  • How do I setup only a certain fields in reports?

Shifts

8
  • How to create and schedule shifts for my employees ?
  • How to bulk assign shifts ?
  • How shift assignment will happen if an employee changes shift?
  • If my employee punches out of his shift, Would his attendance be rejected?
  • Is it possible to assign shifts based on the roster?
  • How can we assign different shift timings as per different Department/Category in bulk?
  • How does auto shift assign work?
  • If the grace period is 15 minutes and the employee has punched in for one of two shifts, which shift will be assigned?

Integration

1
  • Can Truein integrate with my existing system?

Employee Setup, Onboarding

27
  • Can an admin also be a manager for his reporting employees?
  • How to set up a Contractor Agency?
  • How to add new employees in Truein?
  • How to bulk upload employee details?
  • How to add employees one by one?
  • How to change or edit employee details?
  • What to do when an employee leaves the organization?
  • How to reactivate an already deactivated employee?
  • Can I upload employee documents?
  • Can I transfer employees from one location to another?
  • How to activate employee attendance at multiple locations?
  • How to bulk invite employees to sign up for user app access?
  • Can I invite single employee for User app access?
  • How to onboard new employees?
  • How to complete staff onboarding from Kiosk?
  • How can employees self onboard themselves using their own mobile?
  • I don’t want employees to take attendance from their own mobile. Can they still use User app to view attendance?
  • Can I setup a reporting hierarchy?
  • How to assign a manager to an employee?
  • Can an admin also be a manager for his reporting employees?
  • Can onboarding photos be uploaded from the admin dashboard?
  • My onboarding photo is not clear. How can I retake it?
  • I am getting incorrect User-Id/Password error while login? How to resolve it?
  • I am getting “No access to take attendance” when I try to take attendance? What should I do?
  • Is it possible to change the existing Employee Role Hierarchy?
  • How to assign managers to employees?
  • How to update employee type?

Regularization

6
  • Can I regularize attendance in bulk?
  • Can managers regularize their employees attendance?
  • Why can’t I regularize my attendance?
  • How to apply and approve regularization requests from User App?
  • How can we regularize employee attendance?
  • Can I apply for regularization for multiple punches on the same day?

User App

12
  • How do I grant my employees access to the User App?
  • How can a user reset his password on the User App?
  • Can I take my attendance from other’s phone?
  • Can I manage notifications?
  • Can I check my Weekly Off on User App?
  • Can I change Weekly Off for my employees from User App?
  • How to apply and approve regularization requests from User App?
  • Can we set an alert to punch in on the User App at a specific time?
  • How do I setup attendance reminder notification?
  • How do I take attendance on other’s phone using his credentials?
  • How can I request break time to my admin?
  • How can I approve my employee’s break time?
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  • Shifts

Shifts

  • How to create and schedule shifts for my employees ?
  • How to bulk assign shifts ?
  • How shift assignment will happen if an employee changes shift?
  • If my employee punches out of his shift, Would his attendance be rejected?
  • Is it possible to assign shifts based on the roster?
  • How can we assign different shift timings as per different Department/Category in bulk?
  • How does auto shift assign work?
  • If the grace period is 15 minutes and the employee has punched in for one of two shifts, which shift will be assigned?
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