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Touchless Face based secure Attendance

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Account Setup

17

How to download the Truein Kiosk App?
How to download Truein User mobile app?
How to set weekly off?
How to set up public holidays?
How to set up location-wise public holidays?
Can’t download app from Play store. What to do?
What to do if I get “Out Of Disk Space” error in Kiosk Device?
What to do if Kiosk device’s touchscreen is not working?
Can I use the same Kiosk activation key on multiple devices?
Is there any FAQ’s Or videos available for employees to understand attendance workflow?
Can Truein integrate with my existing system?
What is difference between entry and attendance point?
How much distance should work in touch less mode?
Can we bulk upload employee’s photos during registration?
How do I setup Policies?
How to add more kiosk devices?
How to add slider images on kiosk?

General Support

69

What are the credentials for users to login in User app?
How to change my password?
I only want to only use Kiosk for attendance capturing. How to disable attendance from User app for all employees?
How to enable/disable attendance via mobile for individual employees?
How to print ID cards for my employees?
Can I download my employees data?
How to customize Truein for your organization?
How to add and manage contractor agency?
How to add non attendance users?
Will employees’ location get recorded when taking attendance through User app using their own mobile?
Can an employee take attendance both from Kiosk as well as his own mobile?
How to setup multiple Kiosk devices?
Can employees take their attendance through other employees mobile?
How to add or edit Designation, Department and Categories?
How to update company logo, site name, address or other site details ?
How to define different Categories?
How to define company specific Departments?
How to set up a Contractor Agency?
How to add contractor agency documents?
How to set staff limit for contractor agency?
Does the system detect spoof attendance?
Can Truein capture group attendance?
What kind of analytics is available on User app?
What kind of Analytics is available on Web dashboard?
How far an employee needs to stand from the Kiosk for attendance?
What if an employee changes time on mobile for spoofing attendance time?
What to do if I get out of location error?
How can employee login if his mobile number changes?
Can an employee view his attendance details?
Can employees take attendance from each other’s mobile?
How to logout from Kiosk device if I have uninstalled the app?
What are the support hours?
How to log a ticket for any issues?
For how long does system retain data?
Will attendance get marked without an internet connection? How offline attendance works?
What is the difference between attendance point and entry point?
What different attendance modes are available in Truein for touch less attendance?
Can employees access the mobile application after leaving the organization?
I have frequently changing contract workers. Can my security team add staff from kiosk device?
I can’t login into mobile user app. Getting error – “No records found”. How to login?
Can my site supervisor or security team view daily attendance details in kiosk device?
Can employee mark Multiple In-Out?
Without Punching “In” ,Can I try to Punch “Out”?
In touchless mode, how much time an employee needs to wait to punch OUT after punching IN?
Is it possible for a user to retake their onboarding photo? How?
Can I remove an employee to prevent his/her attendance for a few days?
Can we delete employees in bulk?
Is it necessary to recreate an employee record if it is deleted and needs to be added again?
Can we get attendance data of deleted employee records?
Can I restrict employees to take attendance from specific kiosk device? If yes, How to set it up?
How many kiosk devices can be added?
Why is my attendance being recorded as offline?
How can I register the face of my reporting employee from my phone?
How do I take attendance on other’s phone using his credentials?
Can employees punch multiple times? After how much time can I punch Out after punch In?
Can I download Alerts?
Where can I see spoofing activity?
Does employee also receive spoofing alert?
What is the reason for the employee’s deactivation?
Why is the attendance status Forgot Out displayed?
How to add new users when shows it shows user license limit has reached?
Where to check User App version?
How to check if offline attendance is synced online?
Will my employees attendance be restricted if there is no network connection?
Where to check activation key on Web Dashboard?
What to do if getting error message “Activation key is already in use in another device”?
How to resend invite to employee?
How to add new user licences ?
How to change the activation key in the kiosk device ?

Geofencing

4

What to do if I get out of location error?
What are the steps to set up Geofencing locations?
Can we set up Geofencing in multiple locations for employees?
What is the minimum and maximum attend radius when adding a location?

Leaves

27

Can admin apply leave on behalf of employee?
How to setup leave types?
How to allot or grant leaves to employees?
How to approve or reject leave application?
Can employee change leave dates after applying for leave?
If employee has applied leave for a wrong date and the leave is approved, How to roll back the transaction?
Where can a manager see the current status of an employee’s leave application?
How to change leave policy for any specific leave type?
How can I extract the leave balance report of an employee?
Where can I see leave transactions of employees?
How to apply for compensatory off?
How to migrate leave balance of my employees to Truein?
How can I set up Holidays and Weekly Off?
Can we apply sandwich rule for leaves?
How can my employees apply for leave?
Is it possible to send a leave email notification to someone who is not a system user?
Is it possible to delete the record of approved/applied leave from the system?
What should be done If I don’t want to allot leaves to my employees in their probation period?
How to setup multi-level leave approval?
Can we add existing leave balance/transfer existing leave balance in Truein?
Can we allot leave balance on proration basis?
Can managers approve leave for their employees?
Does admin get notification via email for leave request?
How will my employees be able to apply for leave with zero balance?
How do I set different Weekly-Off for my employees?
Why is my employee unable to apply for leave?
How to delete Public Holidays?

Reports

2

Is it possible to customize reports?
How do I setup only a certain fields in reports?

Shifts

8

How to create and schedule shifts for my employees ?
How to bulk assign shifts ?
How shift assignment will happen if an employee changes shift?
If my employee punches out of his shift, Would his attendance be rejected?
Is it possible to assign shifts based on the roster?
How can we assign different shift timings as per different Department/Category in bulk?
How does auto shift assign work?
If the grace period is 15 minutes and the employee has punched in for one of two shifts, which shift will be assigned?

Integration

1

Can Truein integrate with my existing system?

Employee Setup, Onboarding

27

Can an admin also be a manager for his reporting employees?
How to set up a Contractor Agency?
How to add new employees in Truein?
How to bulk upload employee details?
How to add employees one by one?
How to change or edit employee details?
What to do when an employee leaves the organization?
How to reactivate an already deactivated employee?
Can I upload employee documents?
Can I transfer employees from one location to another?
How to activate employee attendance at multiple locations?
How to bulk invite employees to sign up for user app access?
Can I invite single employee for User app access?
How to onboard new employees?
How to complete staff onboarding from Kiosk?
How can employees self onboard themselves using their own mobile?
I don’t want employees to take attendance from their own mobile. Can they still use User app to view attendance?
Can I setup a reporting hierarchy?
How to assign a manager to an employee?
Can an admin also be a manager for his reporting employees?
Can onboarding photos be uploaded from the admin dashboard?
My onboarding photo is not clear. How can I retake it?
I am getting incorrect User-Id/Password error while login? How to resolve it?
I am getting “No access to take attendance” when I try to take attendance? What should I do?
Is it possible to change the existing Employee Role Hierarchy?
How to assign managers to employees?
How to update employee type?

Regularization

6

Can I regularize attendance in bulk?
Can managers regularize their employees attendance?
Why can’t I regularize my attendance?
How to apply and approve regularization requests from User App?
How can we regularize employee attendance?
Can I apply for regularization for multiple punches on the same day?

User App

12

How do I grant my employees access to the User App?
How can a user reset his password on the User App?
Can I take my attendance from other’s phone?
Can I manage notifications?
Can I check my Weekly Off on User App?
Can I change Weekly Off for my employees from User App?
How to apply and approve regularization requests from User App?
Can we set an alert to punch in on the User App at a specific time?
How do I setup attendance reminder notification?
How do I take attendance on other’s phone using his credentials?
How can I request break time to my admin?
How can I approve my employee’s break time?

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TrueXn Help and Support
Account Setup
What to do if Kiosk device’s touchscreen is not working?

What to do if Kiosk device’s touchscreen is not working?

You can hard restart the device.

If the issue is still not resolved, kindly reach out to the device vendor.

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